Accessibility Statement

L’Occitane is committed to providing an enjoyable and inclusive online experience for all our guests, including those with disabilities. To advance that goal, we have facilitated the accessibility and usability of our website by implementing relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.1 Level AA (“WCAG”). 

Measures to Support Accessibility

To attain substantial compliance with the WCAG accessibility standards, our website is tested on a periodic basis with assistive technologies, such as screen readers, and with actual human users with disabilities who evaluate the website for us and provide practical feedback. While we strive to make the website as accessible as possible, some issues may be encountered by different assistive technologies as the range of such products is wide and varied. As part of this commitment, we have made significant advances to attain substantial conformance with the WCAG 2.1 Level AA success criteria.

L’Occitane has engaged a leading web accessibility consultant to help test, remediate and maintain our website in accordance with the WCAG accessibility standards. In addition, we have personnel who are experienced in these standards to provide ongoing guidance and monitoring. We also provide regular accessibility training for our staff.

Ongoing Effort

We are taking a variety of proactive steps and devoting resources to further enhance the accessibility of our website. We have made substantial strides and continue to implement improvements, but L’Occitane views accessibility as an ongoing effort.


We welcome your feedback on the accessibility of this website, so please let us know if you encounter any accessibility barriers or other difficulties with this website by calling our Customer Care team at 1-888-623-2880. Please specify the web page and nature of the issue when you call. We will be happy to assist you in accessing the page or information you are seeking. Please contact us if you have any suggestions to improve the accessibility of our website.